Table of contents
We keep deposits, withdrawals, and account verification as straightforward as we can. This page covers how banking works at Amazon Slots — from making a deposit through to requesting, tracking, and, if you need to, reversing a withdrawal.
Deposits
How can I deposit?
The only currency we use for deposits and withdrawals is C$ (CAD). To make a deposit, head to our cashier page and follow the on-screen instructions.
All cards and payment methods must be owned by, and registered in the same name as, the person registered on the Amazon Slots Ontario account. We check this during verification, so using a payment method in someone else’s name can delay your withdrawal later.
Withdrawals
How do I request a withdrawal?
If you’re playing on a mobile device, you can request a withdrawal by doing the following:
- Log into your account.
- Head to the “My Account” section, via the menu option in the top right.
- Select the “Cashier” button — this is listed under the “Your Trophies” section.
- Select “Make a Withdrawal” from the drop-down options.
- Choose how much you wish to withdraw, or select “Other” and enter the amount.
The same cashier flow is available on desktop through your account menu.
Can I reverse my withdrawal?
Yes. You can reverse your withdrawal during the pending period. Once you do, the funds become available again in your playing account. If you’ve already requested a withdrawal and change your mind, this is the fastest way to get the balance back in play rather than waiting for the payout to complete.
Account Verification
We’re required to confirm who you are and that a payment method belongs to you before we can release a withdrawal. This is standard practice at every regulated Ontario casino, and it’s usually the reason a payout takes longer than expected.
How do I verify my account?
You can verify your account by submitting the following:
- Proof of ID — a driving licence or passport.
- Proof of payment method — a photo of your registered card(s) showing the name of the card owner and the last 4 digits of the 16-digit card number.
To submit these, head to the “My Account” page and click “Account Details.” There you’ll see a “Verification Status” section listing the documents required for your account and the status of each one.
- Proof of ID — the “Provide” link takes you to a secure upload page. You’ll need to take a clear photo of your ID and a selfie image, then you’ll be redirected back to your account. You can check the status of your uploaded document on the “Account Details” page. If you’re on desktop, you’ll first be given a QR code to scan with your mobile, then you can follow the on-screen instructions.
- Proof of payment methods — use the “Provide” link next to your proof of payments to reach the uploader page, where you choose which document to send us. If you’re submitting a card, make sure the middle 8 digits are covered for security reasons.
A few tips that speed things up:
- All documents must be JPG, PNG, or PDF files.
- Make sure documents are clear so we can verify your details.
- Please allow 3 working days for us to review documents you’ve uploaded. We’d ask that you avoid emailing us again before that time has passed.
- Applying our safer gambling tools (for example, taking a break) doesn’t affect your balance or your ability to get verified.
If you run into issues with any of this, get in touch with our support team.
